Membersgram Privacy Policy

1. Introduction

This Privacy Policy sets out how we, Membersgram Messenger Inc. (“Membersgram”), use and protect your personal data that you provide to us, or that is otherwise obtained or generated by us, in connection with your use of our cloud-based messaging services (the “Services”). For the purposes of this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Membersgram, and ‘you’ refers to you, the user of the Services.

1.1 Privacy Principles

Membersgram has two fundamental principles when it comes to collecting and processing private data:

  • We use your data to show you ads.
  • We only store the data that Membersgram needs to function as a secure and feature-rich messaging service.

1.2. Terms of Service

This Privacy Policy forms part of our Terms of Service, which describes the terms under which you use our Services and which are available at https://Membersgram.com/tos. This Privacy Policy should therefore be read in conjunction with those terms.

1.3. Table of Contents

This Privacy Policy explains the following:

1.4. EEA Representative

If you live in a country in the European Economic Area (EEA), the Services are provided by Membersgram, which for the purposes of applicable data protection legislation is the data controller responsible for your personal data when you use our Services. However, as Membersgram is located outside the EEA, we have designated one of our EEA-based group companies, Membersgram UK Holdings Ltd (71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ), as a representative to whom you may direct any issues you have relating to our processing of your personal data.

2. Legal Ground for Processing Your Personal Data

We process your personal data on the ground that such processing is necessary to further our legitimate interests (including: (1) providing effective and innovative Services to our users; and (2) to detect, prevent or otherwise address fraud or security issues in respect of our provision of Services), unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of personal data.

3. What Personal Data We Use

3.1. Basic Account Data

Membersgram is a communication service. You provide your mobile number and basic account data (which may include profile name, profile picture and about information) to create a Membersgram account.

To make it easier for your contacts and other people to reach you and recognize who you are, the screen name you choose, your profile pictures, and your username (should you choose to set one) on Membersgram are always public. We don't want to know your real name, gender, age or what you like.

We do not require your screen name to be your real name. Note that users who have you in their contacts will see you by the name they saved and not by your screen name. This way your mother can have the public name ‘Johnny Depp’ while appearing as ‘Mom’ to you and as ‘Boss’ to her underlings at work (or the other way around, depending on how these relationships are structured).

3.2. Your E-mail Address

When you enable 2-step-verification for your account or store documents using the Membersgram Passport feature, you can opt to set up a password recovery email. This address will only be used to send you a password recovery code if you forget it. That's right: no marketing or “we miss you” bullshit.

3.3. Your Messages

3.3.1. Phone Number and Contacts

Membersgram uses phone numbers as unique identifiers so that it is easy for you to switch from SMS and other messaging apps and retain your social graph. We ask your permission before syncing your contacts.

We store your up-to-date contacts in order to notify you as soon as one of your contacts signs up for Membersgram and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about your contacts.

Our automatic algorithms can also use anonymized sets of phone numbers to calculate the average number of potential contacts an unregistered phone number may have on Membersgram. When you open the ‘Invite friends’ interface, we display the resulting statistics next to your contacts to give you an idea of who could benefit most from joining Membersgram.

You can always stop syncing contacts or delete them from our servers in Settings > Privacy & Security > Data Settings.

If you are using Android, Membersgram will ask you for permission to access your phone call logs (READ_CALL_LOG). If you grant this permission, Membersgram will be able verify your account by transmitting a phone call instead of asking you to enter a code. Membersgram uses this permission only to confirm receipt of the confirmation call by verifying the number in the call log.

3.3.2. Cookies

The only cookies we use are those to operate and provide our Services on the web. We do not use cookies for profiling or advertising. The cookies we use are small text files that allow us to provide and customize our Services, and in doing so provide you with an enhanced user experience. Your browser should allow you to control these cookies, including whether or not to accept them and how to remove them. You may choose to block cookies with your web browser, however, if you do disable these cookies you will not be able to log in to Membersgram Web.

4. Keeping Your Personal Data Safe

4.1. Storing Data

If you signed up for Membersgram from the UK or the EEA, your data is stored in data centers in the Netherlands. These are third-party provided data centers in which Membersgram rents a designated space. However, the servers and networks that sit inside these data centers and on which your personal data is stored are owned by Membersgram. As such, we do not share your personal data with such data centers. All data is stored heavily encrypted so that local Membersgram engineers or physical intruders cannot get access.

4.2. Retention

Unless stated otherwise in this Privacy Policy, the personal data that you provide us will only be stored for as long as it is necessary for us to fulfill our obligations in respect of the provision of the Services.

5. Processing Your Personal Data

5.1. Our Services

Membersgram is a cloud service. We will process your data to deliver your cloud chat history, including messages, media and files, to any devices of your choosing without a need for you to use third-party backups or cloud storage.

5.2. Safety and Security

Membersgram supports massive communities which we have to police against abuse and Terms of Service violations. Membersgram also has more than 200 k users which makes it a lucrative target for spammers. To improve the security of your account, as well as to prevent spam, abuse, and other violations of our Terms of Service, we may collect metadata such as your IP address, devices and Membersgram apps you've used, history of username changes, etc. If collected, this metadata can be kept for 12 months maximum.

5.3. Spam and Abuse

To prevent phishing, spam and other kinds of abuse and violations of Membersgram Terms of Service, our moderators may check messages that were reported to them by their recipients. If a spam report on a message you sent is confirmed by our moderators, your account may be limited from contacting strangers – temporarily or permanently. You can send an appeal using @Spambot. In case of more serious violations, your account may be banned. We may also use automated algorithms to analyze messages in cloud chats to stop spam and phishing.

5.4. Cross-Device Functionality

We may also store some aggregated metadata to create Membersgram features (see section 5.5 below) that work across all your devices.

5.5. Advanced features

We may use some aggregated data about how you use Membersgram to build useful features. For example, when you open the Search menu, Membersgram displays the people you are more likely to message in a box at the top of the screen. To do this, we calculate a rating that shows which people you message frequently. A similar rating is calculated for inline bots so that the app can suggest the bots you are most likely to use in the attachment menu (or when you start a new message with “@”). To turn this feature off and delete the relevant data, go to Settings > Privacy & Security > Data Settings and disable “Suggest Frequent Contacts”.

5.6. Marketing

When we collect your email address, we may market our other products and services to you. You may choose to unsubscribe from future email marketing by following the instructions in the email. To be able to offer you our services for free, we show third party ads within your mobile apps through popular ad networks, which are listed below. We display an AdChoices logo on top of every ad. You can tap the icon to learn more about the ad network.

To enable the ad, we embed a third-party software development kit (SDK) for these ads. The SDK code is provided by third party ad agencies or networks. Data of our mobile users remain anonymous to us and to the third party ad agencies. However, the ad agencies’ SDK code will collect data to tailor ads to you, such as the third-party apps you installed on your device, your Android advertising identifier, your IP Address, your device's operating system details and MAC address, and other statistical and technical information. You can find more information in each network’s privacy policy, the link to which we are also including in the overview below.

Link to Privacy Policy, Additional Information:

https://policies.google.com/privacy?hl=en
https://support.google.com/admob/answer/9012903?hl=en-GB
https://support.google.com/admob/answer/2753860#Interest_based

8. Who Your Personal Data May Be Shared With

8.1. Law Enforcement Authorities

If Membersgram receives a court order that confirms you're a terror suspect, we may disclose your IP address and phone number to the relevant authorities. So far, this has never happened. When it does, we will include it in a semiannual transparency report published at: https://t.me/transparency.

9. Your Rights Regarding the Personal Data You Provide to Us

9.1. Your Rights

Under applicable data protection legislation, in certain circumstances, you have rights concerning your personal data. You have a right to: (1) request a copy of all your personal data that we store and to transmit that copy to another data controller; (2) delete (see section 10 below) or amend your personal data; (3) restrict, or object to, the processing of your personal data; (4) correct any inaccurate or incomplete personal data we hold on you; and (5) lodge a complaint with national data protection authorities regarding our processing of your personal data.

9.2. Exercising Your Rights

If you wish to exercise any of these rights, kindly contact us using the details in section 12 below.

9.3. Data Settings

You can control how your data is used in Settings > Privacy center

Sadly, if you‘re generally not OK with Membersgram modest requirements, it won't be possible for us to provide you with our Services. You can delete your Membersgram account by proceeding to the deactivation page on Settings.

10. Deleting data

10.1. Accounts

If you would like to delete your account, you can do this on the deactivation page in app.

10.4. Account Self-Destruction

By default, if you stop using Membersgram and do not come online for at least 6 months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Membersgram cloud. You can go to Settings to change the exact period after which your inactive account will self-destruct.