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My purchase was registered, but I encountered a red error in the store

Payment Error: Troubleshooting the “Red Error”

If you’ve recently encountered a “red error” after a successful payment on our website, it likely indicates a temporary technical issue. This error often occurs when the purchase token hasn’t been transmitted to our server.

Here’s how to resolve this issue:

  1. Retry the Purchase: The easiest solution is to simply click the “Retry” button on the error page. This will attempt to resend the purchase token and complete your transaction.
  2. Check Your Internet Connection: Ensure you have a stable internet connection. A weak or intermittent connection can sometimes cause payment processing errors.
  3. Contact Our Support Team: If retrying doesn’t resolve the issue, please contact our customer support team for assistance. They can help you troubleshoot the problem and find a solution.

This error occurs when your payment has been successfully processed, but the purchase token has not been sent to our server. To resolve this issue, please press the “Retry” button to attempt the process again.

keywords : payment error, red error, purchase token, online shopping, troubleshooting


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